Terms and Conditions
Last updated 25 September 2026
These terms apply to tickets for events run by Bath Balls, a trading name of Xongile Limited (company number 15928544, registered office 128 City Road, London EC1V 2NX). By buying a ticket, or attending an event, you agree to them. If you buy tickets for other people, you must make sure they know and follow these terms.
1. Tickets and admission
Entry is by confirmed ticket only. Each ticket admits one named guest and carries its own QR code, which is scanned at the door. A ticket can only be used once.
Tickets are limited to the venue's capacity of 350 guests. Once they have all been sold, no more tickets will be available.
The minimum age for entry is 16. You do not need identification to book a ticket. Photo identification is only needed to buy alcohol at the bar (see section 3).
When you buy tickets you give, for each guest, their age on the date of the event, an emergency phone number (a parent's or guardian's if the guest is under 18) and whether photographs of them may be published. Each guest can change the emergency number and the photography choice at any time from their ticket.
Tickets are not transferable. Re-entry is not permitted unless authorised by event security or management.
We may refuse entry to, or remove, any guest whose behaviour we or the venue consider inappropriate or unsafe, or who breaks these terms, and no refund will be due.
2. Dress code and conduct
The dress code is black tie.
Guests must treat staff, performers, venue staff and other guests with respect. Harassment, discrimination, violence, or the possession or use of illegal substances will result in immediate removal and may be reported to the police.
3. The bar
There is a pay bar serving alcohol to guests aged 18 and over. Valid photo identification must be shown to buy alcohol, and bar staff may refuse service. Buying alcohol for anyone under 18 is a criminal offence and will result in removal. Alcohol may not be brought into the event.
4. Refunds, changes and cancellation
All sales are final. Tickets are non-refundable, except where these terms or the law say otherwise.
We may make reasonable changes to the programme, such as entertainment or timings, without notice.
If we cancel the event, we will refund the price paid for your tickets in full. If we move the event to a different date or venue, you may choose to keep your tickets for the new date or venue or to have the price paid refunded in full. Refunds are made to the card used to pay.
5. Photography
A professional photographer will be at the event, and every ticket holder will be given access to a private online gallery afterwards. Whether photographs of a guest may be published on bathballs.uk or on social media is chosen for each guest when tickets are bought, and can be changed at any time from the guest's ticket.
Guests may take personal photographs. Professional cameras and recording equipment need our prior approval.
6. Security and safety
All guests may be subject to bag checks and security screening on entry. Weapons, drugs and other prohibited items are not allowed.
Guests must follow all safety instructions and emergency procedures given by event, security and venue staff.
We and the venue are not responsible for the loss of, or damage to, personal belongings, except where caused by our or their negligence.
7. Liability
Guests attend at their own risk, to the extent the law allows. Guests are responsible for any damage they cause to the venue or its contents, and for injury, loss or damage they cause to other people.
If you buy a ticket for your child who is under 18 on the date of the event, you are responsible for any damage your child causes to the venue or its contents, and for injury, loss or damage your child causes to other people, at the event.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded or limited by law, and nothing in them affects your statutory rights.
8. Privacy
We handle personal information as described in our privacy notice.
9. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.
10. Contact
Email hello@bathballs.uk.